We’ve got answers! Our FAQ section covers everything you need to know about shopping at Shaltup, including payment options, shipping policies, returns, and more. Find quick and clear responses to common queries to make your shopping experience seamless.
Shaltup is an online e-commerce store offering a wide variety of products, from electronics and home essentials to fashion and personal care items. We strive to provide high-quality products at competitive prices, ensuring a seamless shopping experience for all our customers.
To place an order, simply browse our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. You’ll need to provide your shipping information and select a payment method to complete your purchase.
We accept various payment methods, including credit/debit cards, net banking, digital wallets, and Cash on Delivery (COD) for selected locations. All transactions are secure and encrypted for your safety.
Delivery times vary depending on your location and the product you’ve ordered. Typically, orders are delivered within 3-5 business days. You can track your order status through your Shaltup account or the shipping confirmation email.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the courier service’s website to track your order.
We have a 3-day return policy for most products. If you are not satisfied with your purchase, you can return the item within 3 days of delivery, provided it is in its original condition and packaging. Please refer to our Return & Refund Policy page for more details.
To initiate a return, log in to your Shaltup account, go to the “My Orders” section, select the item you wish to return, and follow the instructions. Our customer service team will guide you through the process.
If you receive a damaged or incorrect item, please contact our customer service team within 12 hours of receiving your order. We will arrange for a replacement or refund as quickly as possible.
Yes, many of our products come with manufacturer warranties. The warranty period and terms vary depending on the product. Please check the product details for more information on warranties.
You can reach our customer support team through our “Contact Us” page, via email at contact@shaltup.com, or by calling our helpline at +91-966 766 7837 We’re here to help you with any questions or concerns.
You can cancel your order within a few hours of placing it, as long as it hasn’t been shipped. To cancel, log in to your account, go to “My Orders,” select the order you wish to cancel, and follow the prompts. If the order has already been shipped, you can return the item once received.
To update your shipping address or personal details, log in to your Shaltup account, go to “Account Settings,” and make the necessary changes. Make sure to save your updates.
Currently, Shaltup does not offer gift cards. We may introduce this feature in the future, so stay tuned for updates by subscribing to our newsletter or following us on social media.
Absolutely. We take your privacy very seriously. All personal information is encrypted and securely stored. We do not share your information with third parties without your consent. Please review our Privacy Policy for more details.
Shaltup offers free standard shipping on all orders, so there are no additional shipping charges for regular delivery. For those who need their items faster, we provide express delivery at a charge of ₹50. Enjoy shopping with the flexibility to choose the shipping option that best suits your needs!
If your order hasn’t been processed yet, you may be able to make changes. Contact our customer support team as soon as possible to see if adjustments can be made.
If you forget your password, simply click on “Forgot Password” on the login page, and follow the instructions to reset it. You’ll receive an email with a link to create a new password.
Yes, we do offer bulk purchasing options for certain products. Please contact our sales team at contact@shaltup.com for more information on wholesale pricing and terms.
